客户王总说：“我是在山西一家展柜厂做的珠宝柜，你看我发你的这个视频里面，尺寸做错，并且运过来玻璃都碎光了”

Client CEO Wang said: “I was in Shanxi, a display factory to do jewelry cabinets, you see I sent you this video inside, the size is wrong, and shipped over all broken glass.”

我：“让工厂把你的玻璃补上，尺寸做错的话，看是谁弄错了，按照正确的尺寸再重做一遍好了，给予一些赔偿”

王总说：“工厂不愿意赔偿，我现在就在起诉他，太坑人了，好了，先不跟你说了，我今天要把起诉流程走完”

Boss Wang said, “The factory is not willing to pay compensation. I'm suing him right now. It's too devious. Okay, I won't talk to you now. I want to complete the prosecution process today.”

这是一位珠宝店老板跟我的电话沟通内容，后来我了解到，简直震惊了，也可以认为是工厂的道德底线在哪里。

This is a jewelry store owner and my phone conversation. Simply shocked, I later learned that it can also be considered that where is the moral bottom line of the factory.

整一批柜子的制作费用是近10W左右,工厂在运输过程中从山西发到内蒙古，途中把玻璃都运破了，并且答应好的用钢化玻璃，工厂也没有给他钢化，最主要的是靠墙柜的尺寸全部都做错了，现在都放不进去，整个店面没有一处柜台是完好的。

The cost of making a whole batch of cabinets was about 100,000 yuan. The factory sent the glass from Shanxi to Inner Mongolia. In the process of transportation, the glass was broken on the way, and the promised toughened glass was not tempered. The most important thing is that the size of the wall cabinets are all done wrong. now they can not be put in. There is not a intact counter in the whole store.

王总呢，专做黄金，游历珠宝界二十余年，已不是初入社会的小青年，都没想到自己还能这么倒霉，遇上这么不靠谱的事，后面他跟工厂协商赔偿，工厂非但拒绝赔偿，并且死不承认是工厂制作错误，出厂之后的一切损失要客户自付。

Boss Wang specialized in gold and had been in the jewelry industry for more than 20 years. He was no longer a young man who had just entered the society. He did not expect that he would be so unlucky to encounter such an unreliable incident. Afterward, he negotiated compensation with the factory, but the factory not only refused to pay compensation, and refused to admit that the factory was making mistakes, after all the factory losses to customers pay.

才导致最终的局面——起诉工厂。

That led to the eventual prosecution of the factory.

我听到这件事情之后，并不惊讶，已经不是第一次发生这样的事情，我做展柜业务2年多的时间，已经听到有3次客户起诉工厂，2次在深圳工厂，1次是这次的西安。

When I heard this, I was not surprised. It was not the first time such a thing had happened. I had been doing display case business for more than two years. I had heard that there had been three customer lawsuits against the factory, two in Shenzhen, once was this time in Xi'an.

站在工厂的角度，我明白利润微薄，并不想赔偿客户，站在客户的角度，人家就是想好好开店卖货赚钱，做错了就重做，做的不行就退钱，总之能让客人把店开了就好，实在没必要走到起诉这一步，耗尽彼此的精力和时间。

From the factory's point of view, I understand that the profits are meagre and I don't want to compensate the customers. From the customer's point of view, the people just want to set up shop and sell goods to make money. If we do something wrong, we need to do it again. If we don't do it right, we need to refund the money. In a word, it is good to let the customers open the shop. There is really no need to go to the stage of prosecution and exhaust each other's energy and time.

尤其是我们做工厂的，有一笔纠纷始终影响不好，在我的处理宗旨里，只要在我们厂的责任范围内，不收费、无条件全整改，做到客户满意为止，何况是区区的10万元，太得不偿失了，哪怕是100万1000万起诉都不合适，如果货款是一个亿，那我肯定也不吭声了，赶紧跑路，哈哈。

In particular, we do factory, a dispute has always had a bad impact. In my processing purposes, as long as in our factory's responsibility, no charge, unconditional rectification, so far as customer satisfaction. What's more, it's only 100,000 yuan. It's not worth it. Even if it's 100,000 yuan, 10,000,000 yuan, it's not suitable for a lawsuit. If the loan is 100,000,000 yuan, then I definitely won't say anything. Run Away, Haha.

我们制作展柜也会有延误的时候，运输破损，尺寸制作错的时候，这我不得不承认，都是人做出来的东西，人不像机器没有思想没有情绪，一定会有考虑不周到的情况。

There will be delays when we make the display cases, when the transportation is damaged, when the dimensions are made wrong, which I have to admit. There are all things made by people, unlike machines, which have no thoughts and no emotions, there must be some thoughtlessness.

最主要的是出现这种情况，我们工厂没有一次退缩，都是正面面对事情，20分钟内响应，2小时内给出解决方案，我在网上都是用真名用真实地址做宣传，甚至还把自己的名字注册了一个展柜品牌，在东莞我们有厂有房有车有家人，这跑路的成本太大了，所以更要正心正念的对待客户，踏踏实实做好展柜工厂。

The most important thing is that in this situation, our factory has not once flinched, all facing things head-on. 20 minutes response and 2 hours to give a solution. I use real name on the internet with the real address to do publicity, even registered my own name a display case brand, in Dongguan we have a factory and a car with a family, the cost of running away too big, so more to treat customers, down-to-earth do a good job display case factory.

做了不称心的展柜，欢迎来鑫峰厂试试。

If you are not satisfied with the display case, welcome to try Xinfeng Factory.