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今天一整天都在外面学习财务课程,然后有两个客户要来工厂。
早上有一个东莞的客户,他说要来,他说做一些不锈钢柜,我说我今天人不在,工厂同事也有事情要忙,不负责业务这块。
我跟他说,不着急这一天,明天再来,后来过了1小时他就说他找了供应商了,不过来了。
我觉得还好没来,做展柜工业品这么着急的,其实心里他应该都有自己的答案了,就来我们这看了也是白看,我们工厂价格还高,许多对品质没有要求的客户都不会制作。
然后下午呢,因为我还在上财务课嘛,又有个客户来,他是从广州过来的,他是要做一个手表的维修嘛,那个手表店,这个客户就很爽快,说我来你厂里看一下,他过来就一个小时。
我让跟单的同事带他看了一下工厂,主要他来也是看个心安,因为他不认识我,也不知道到底我们是不是有实体的工厂在运营。
大约20分钟之后,他就给我转了设计费的全款,所以我说做业务也是看缘分的,有磁场的,看合适的人。全天下的业务一个人是做不完的,全球这么多客户,不可能每个都跟你做生意,有些人是跟你有缘分,他觉得你厂OK,你人OK,那我就放心给你交个全款,让你去设计,让你去制作,这可真是天使客户啊。
但是有些客户呢,他不信任你,他在微信上跟你聊N遍,也不会下单。
我是个厂二代,现在年轻人都有一点个性,我也挑客户,做就做嘛,不做就不做,我们工厂那么多客户,也做过大一点的订单,一个上市公司客户一次性下五百万人民币的道具订单,他们都不磨叽,他们都能付预付80%的定金给我们。
我就觉得有时候,有些客户真的不信任你就不要去强求了,做好自己该做的,该有的会有,该来的会来。我服务好信任我的这一撮客户就可以了。
上午一个客户,不做就不做,他找了别人家便宜的厂做,下午一个客户一来就马上全款交费,所以我现在也是选择一些跟自己比较契合的客户去做,他也愿意相信我们,然后想把产品做好的,愿意相信我们工厂的,我们肯定也是会竭尽全力去帮他完成,因为信任是相互的,而且这年代最贵的就是信任。
I spent the entire day outdoors attending a financial course, and I had two clients scheduled to visit the factory.
In the morning, a client from Dongguan informed me that he would be coming to discuss stainless steel cabinets. I explained that I wouldn't be present at the factory as I was attending my course, and also mentioned that my colleagues were busy with other tasks and not directly involved in sales. I suggested to him that there was no need to rush, and he could come the following day instead. An hour later, he informed me that he had found another supplier and would not be visiting us after all.
In retrospect, it was probably for the best that he didn't come. Clients who are overly hasty about industrial products like display cabinets often already have their minds made up; visiting our facility would likely have been an exercise in futility since our prices are higher and we cater more to those who prioritize quality over price.
In the afternoon, while I was still attending my financial course, another client arrived. This one was from Guangzhou and wanted to commission repairs for a watch shop. This client was prompt and decisive, expressing his intent to visit our factory right away. He reached the factory within an hour. Given that this was our first interaction, I arranged for a colleague in charge of order processing to give him a tour of the facility. His main objective seemed to be reassurance—he wanted to verify that we indeed operated a physical factory.
After approximately 20 minutes, he transferred the full design fee to our account. Doing business, I've learned, is often about chemistry and compatibility. Not every potential client will choose to work with you, given the vast global market. Some individuals are simply meant to collaborate with you; they feel comfortable with your company and with you personally, which gives them the confidence to make a full payment upfront for your services. Such clients can truly be considered a blessing.
However, some prospects may never place an order despite extensive communication through WeChat or other platforms.
As a second-generation factory owner, I've developed a certain level of selectivity. If a deal feels right, I pursue it; if it doesn't, I let it go. Our factory has a substantial client base, including larger orders from reputable companies. For instance, we once received a five million RMB order for store fixtures from a listed company. They were decisive and paid an 80% deposit without hesitation.
From these experiences, I've concluded that it's futile to force relationships with clients who lack trust in us. It's essential to focus on delivering excellent service to those who do trust us. The rapport between a client and a supplier is reciprocal, and in today's world, trust is priceless. This morning's client, who opted for a cheaper alternative, and this afternoon's client, who promptly paid in full, exemplify the varying dynamics of client relationships. I now choose to work primarily with clients who share our values and are committed to producing high-quality products, knowing that they believe in our factory's capabilities. Trust, after all, is the most valuable currency in any transaction.
我是展柜大小姐章娅妮,来自东莞鑫峰展柜厂,30年来我们厂只做类似于卡地亚珠宝这样的奢侈品展柜和道具。
100多个国内外品牌授权我们厂制作展柜和道具,虽然我们贵一点,但是品质堪比卡地亚。
既能做钟表、珠宝、博物馆等展柜,又能做陈列道具的工厂,这样的工厂,在国内没有第二家。
我已经用自己的姓名“章娅妮”注册了展柜品牌,这代表了我此生不转行。
做了不称心的展柜,应该来鑫峰厂试试。
手机/微信:17688026138
联系人:章娅妮
地址:中国广东省东莞市企石镇永发工业区环企大道42号之一
I am Ms. Zhang Yani, from Dongguan Xinfeng Showcase Factory. For 30 years, our factory has only made luxury showcase and props similar to Cartier jewelry.
More than 100 domestic and foreign brands authorize our factory to make display cases and props, although we are a little more expensive, but the quality is comparable to Cartier.
Both can do watches, jewelry, museums and other display cases, but also can do display props factory, such a factory, there is no second in the country.
I have registered the showcase brand with my own name "Zhang Yani", which means that I will not change my career in this life.
Do not satisfactory display case, should come to Xinfeng factory to try.
Tel/wechat: 17688026138
Contact: Zhang Yani
Add: No. 42 Huanqi Road, Yongfa Industrial Zone, Qishi Town, Dongguan City, Guangdong Province,China.
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