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【330大小姐说展柜】下单后不欢迎客户来厂,为什么?

许多人看到这个标题,第一反应“一个工厂,还这么神气这么拽了”


其实真不是拽,让我来讲讲其中门道。


一般在一位新客户找到我之前,留了联系方式之后,只要有合作的可能,我都会邀请来工厂坐坐,看一看。很多人不邀请客户来看厂,我猜想是2个原因:


1. 他没有工厂,但是欺骗客户说有工厂,人家一来看厂,心里就发慌。

2. 工厂是有,但是很小,只能说是作坊,完全承担不起订单的加工能力,怕丢失订单,只能千方百计不让客户来,怕露馅了。


我在客户询价、合作之前,一定会邀请来工厂看一看,看了之后我们再谈,外地的好多都打飞滴过来。客户愿意上门的,那他们的订单和制作需求一定是真实的,这年头,哪怕开车一个小时,都是诚意,如果不是要做展柜,不会大热天到工厂来。


到工厂来看过之后,客户更能清楚我们工厂的实力和制造质量,包括规模、人员配比,他也会对我对工厂更加放心。这时候再坐下来谈合作项目,就不再是之前冷冰冰的态度了,好歹我们也有了个初步的信任和尊重。


这样也能节约我们彼此的时间,我们做的是不是他需要的,他想要的,是不是我们工厂可以提供?


所以,下单之前,有条件的话,一定要来工厂一趟。


但是下单之后,我就不太欢迎客户来厂,一个经常过来,也显示了对你的不信任,二是耽误整体进度。


客户一来吧,你总要接待吧,那有些人说,我看一眼就走,不用管我。这是万万不可能的,来之前我们就要沟通几点来几点到,要跟门卫室提前打好招呼,还要跟车间主管打好招呼,如果我自己不在,还要跟我们的办公室的同事交待好,带客户去看货。一套流程下来,已经是好多时间了。


下单之后,我有一套标准的SOP作业流程,客户预付80%定金—— 图纸签字——材料确认签字——跟单下单到车间生产——生产单签字审核——各部门收到生产单和图纸按时间制作——每周六下午之前拍视频和照片给客户汇报进度——告知出货时间——验货——收款——出货。


就是按照这个流程走,现在都是互联网智能、5G时代,通过网络,可以让我们的工作更加高效,客户的时间远比来看货更加宝贵,而且每周1次的反馈足以让客户了解进度,专人专事,有问题及时反馈。


这就是为什么我不建议客户下单之后还一直跑工厂的原因。


做了不称心的展柜,应该来鑫峰厂看看。


Many people, upon seeing this title, might initially think, "A factory acting so high and mighty?"


In reality, it's not about being arrogant at all; let me explain the rationale behind it.


Generally, after a new client contacts us and leaves their contact information, if there's potential for cooperation, I will always invite them to visit our factory. Some people do not invite clients to visit their factory, and I speculate there are two reasons for this:


1. They don't have a factory but claim they do to deceive customers. Once a client visits, they get anxious.

2. They may have a factory, but it's very small, barely more than a workshop, with insufficient capacity to handle orders. They fear losing business and thus try hard to prevent clients from visiting, fearing exposure.


Before quoting or entering into cooperation with a client, I always invite them to come and see our factory. After a visit, we can discuss further. Many out-of-town clients even fly over. Clients willing to make the trip are likely to have genuine orders and production needs; in today's world, driving an hour shows sincerity, and they wouldn't brave the heat of summer to visit a factory unless they were serious about getting display cabinets made.


After visiting the factory, clients gain a clearer understanding of our capabilities and manufacturing quality, including our scale and personnel allocation. This builds trust and respect between us. At this point, when we sit down to discuss the project, the atmosphere is warmer and more cooperative.


This approach also saves time for both parties, allowing us to confirm whether what we offer meets their needs and whether our factory can provide what they require.


Therefore, if possible, it's best to visit the factory before placing an order.


However, once an order is placed, I'm less welcoming of frequent visits by clients. Frequent visits suggest a lack of trust and can delay overall progress.


When a client comes to the factory, you naturally need to receive them. Some say they'll just take a quick look around without needing attention, but that's impossible. We need to coordinate their arrival time, inform the security guard, communicate with the workshop supervisor, and brief colleagues in the office to show the client around if I'm unavailable. This whole process takes considerable time.


Once an order is placed, we follow a standard operating procedure (SOP): the client pays an 80% deposit — signs off on the drawings — confirms materials — places the order with the workshop for production — reviews and signs the production order — each department receives the production order and drawings and follows the schedule for fabrication — provides weekly updates via video and photos every Saturday afternoon — informs the shipping date — conducts inspections — collects payment — ships the goods.


With this process, leveraging the efficiency of the internet and 5G technology, we can work more efficiently. The client's time is precious, and a weekly update is sufficient to keep them informed of progress. Specialized tasks are assigned to dedicated personnel, and any issues can be addressed promptly.


This is why I don't recommend clients making repeated visits to the factory after placing an order.


我是展柜大小姐章娅妮,来自东莞鑫峰展柜厂,30年来我们厂只做类似于卡地亚珠宝这样的奢侈品展柜和道具。


100多个国内外品牌授权我们厂制作展柜和道具,虽然我们贵一点,但是品质堪比卡地亚。


既能做钟表、珠宝、博物馆等展柜,又能做陈列道具的工厂,这样的工厂,在国内没有第二家。


我已经用自己的姓名“章娅妮”注册了展柜品牌,这代表了我此生不转行。


做了不称心的展柜,应该来鑫峰厂试试。


手机/微信:17688026138


联系人:章娅妮


地址:中国广东省东莞市企石镇永发工业区环企大道42号之一


I am Ms. Zhang Yani, from Dongguan Xinfeng Showcase Factory. For 30 years, our factory has only made luxury showcase and props similar to Cartier jewelry.


More than 100 domestic and foreign brands authorize our factory to make display cases and props, although we are a little more expensive, but the quality is comparable to Cartier.


Both can do watches, jewelry, museums and other display cases, but also can do display props factory, such a factory, there is no second in the country.


I have registered the showcase brand with my own name "Zhang Yani", which means that I will not change my career in this life.


Do not satisfactory display case, should come to Xinfeng factory to try.


Tel/wechat: 17688026138


Contact: Zhang Yani


Add: No. 42 Huanqi Road, Yongfa Industrial Zone, Qishi Town, Dongguan City, Guangdong ProvinceChina.

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