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前两天,出现了一个小小的返工的情况,我也不想出现,但是我觉得还是出于对客户负责任的态度,要把这个东西调整一下。
情况是这样子的,客户下单做了1个七字型的维修台,它是属于那种做手表维修的,也是我们广东省内的一个客户找我做的。
我们贴那个能发光的logo嘛,要做发光字,结果就在贴发光字这个环节搞错了,高度贴矮了5厘米,我看着特别不顺眼,因为我们柜子看的多了,我就感觉看的特别不对劲,第一眼就不对了。
其实换也可以,不换也可以,处于换和不换的边界。
换的话我们可能就要三天人工搭进去,不换呢客户也能接受,因为这是不影响它的功能的,也不影响美观,字并没有贴歪,非常工整,也没有溢胶。客户觉得ok的无所谓唉,但是我很难受,我看到那个字,然后我也跟客户就提了一嘴,我说这个因为我们有施工图的,如果他对照施工图严谨点,他对照施工图他肯定会发现,但是其实是不影响使用的,也不影响美观,最后还是立马就安排同事返工,拆字,重新做油漆,再装字。
这个柜子弄不好,晚上都睡不着觉,真的有点强迫症。
如果要是一个东西真的没做好,晚上真的是睡不着觉,我越想越难受。可能我们这边的广东这边的供应商都是这样的,我们收了客户的钱,因为我们做柜子他要付全款做的,他是全款付给我,做不好我心里会很难受很内疚,感觉很对不起他,所以我就一定要把它改好,就是哪怕我多增加三天的人工都一定要把它做好。
把那个字又拆下来,然后面上又重新喷油漆,喷了油漆又把它给装上去。
我要对每一个信任我的客户去负责,不能说就糊弄他们,其实也是在糊弄自己,也是在糊弄我们的员工,他就觉得你这种东西可以蒙混过关。
其实不是这样的,要从小事就要对自己严谨一些,这是我们做事的初衷,态度决定成败,也对客户负责,就是从小单开始做,然后做到大单就会不出错嘛,因为毕竟现在只是一个柜子弄错了,万一以后我们一家店的柜子呢对不对?损失汇更大,现在还只是损失了三天的人工费而已。
作为一个制造企业,连老板都对品质质量没要求,那下面的员工对品质就更加大打折扣了。
做了不称心的展柜,应该来鑫峰厂试试。
A few days ago, there was a minor issue requiring rework, something I didn't want to happen, but out of responsibility to the client, I felt it necessary to make adjustments.
The situation was as follows: A client placed an order for a L-shaped repair station, specifically for watch repairs. This client is also based within Guangdong Province.
We were to affix a luminous logo, which involved installing illuminated letters. However, during this process, we made a mistake, placing the letters 5 centimeters too low. It looked particularly off to me because, having seen numerous cabinets, I immediately noticed the discrepancy.
Technically, replacing the letters was optional, as it did not affect functionality or aesthetics. The letters were aligned perfectly straight without any excess adhesive. The client was fine with it, but I felt uncomfortable seeing the misplacement. I mentioned it to the client, explaining that according to our construction drawings, if they were to compare it rigorously, they would notice the error. Nevertheless, it did not impact the use or appearance. Despite this, I promptly arranged for colleagues to redo the work, removing the letters, repainting, and reinstalling them.
Not fixing this cabinet would have kept me up at night, almost like having obsessive-compulsive disorder.
When something isn't done right, it really bothers me. Perhaps suppliers in Guangdong share similar sentiments. Since our clients pay us in full for the cabinets, I feel a great sense of guilt if the job isn't done correctly. Hence, I insisted on rectifying the issue, even if it meant adding three more days of labor to get it right.
We removed the letters and resprayed the surface before reinstalling them.
I must take responsibility for every client who trusts me and ensure we don't cut corners. Doing so would be cheating ourselves and our employees, who might then think such slip-ups are acceptable.
That's not the case; we should maintain strict standards, which is the principle we operate by. Attitude determines success and shows respect to our clients. Starting with small orders and ensuring no mistakes helps build confidence for larger ones. Imagine if we made a mistake with an entire store's cabinets—the loss would be far greater. Right now, we only incurred an extra three days of labor costs.
As a manufacturing company, if the boss doesn't demand quality, the employees will likely lower their standards even further.
我是展柜大小姐章娅妮,来自东莞鑫峰展柜厂,30年来我们厂只做类似于卡地亚珠宝这样的奢侈品展柜和道具。
100多个国内外品牌授权我们厂制作展柜和道具,虽然我们贵一点,但是品质堪比卡地亚。
既能做钟表、珠宝、博物馆等展柜,又能做陈列道具的工厂,这样的工厂,在国内没有第二家。
我已经用自己的姓名“章娅妮”注册了展柜品牌,这代表了我此生不转行。
做了不称心的展柜,应该来鑫峰厂试试。
手机/微信:17688026138
联系人:章娅妮
地址:中国广东省东莞市企石镇永发工业区环企大道42号之一
I am Ms. Zhang Yani, from Dongguan Xinfeng Showcase Factory. For 30 years, our factory has only made luxury showcase and props similar to Cartier jewelry.
More than 100 domestic and foreign brands authorize our factory to make display cases and props, although we are a little more expensive, but the quality is comparable to Cartier.
Both can do watches, jewelry, museums and other display cases, but also can do display props factory, such a factory, there is no second in the country.
I have registered the showcase brand with my own name "Zhang Yani", which means that I will not change my career in this life.
Do not satisfactory display case, should come to Xinfeng factory to try.
Tel/wechat: 17688026138
Contact: Zhang Yani
Add: No. 42 Huanqi Road, Yongfa Industrial Zone, Qishi Town, Dongguan City, Guangdong Province,China.
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