各位老板下午好，我是展柜大小姐章娅妮。

刚刚给我的一个客户，也是浙江金华的一个客户，她是去年在我们这里做的一个翡翠的展柜，她是做翡翠店的，她们家世代好像都是做翡翠，反正就是很有腔调很土豪，很漂亮的一个小姐姐。

95后很年轻，她对她店铺的要求非常高，整个装修的品位、品质的要求就比较严格的，包括做展柜也是，她是想做品质好的展柜，应该去年也找了比较多的展柜厂，后来就找到我们厂里来，最终还是下单给我们厂。

其实我们工厂性价比真的高，一份价格，三份质量，比同行价格是高出不少。她最后还是选择在我们这里做，她那个展柜特复杂，全部异形的，他们是以好看美观为主，而不是说以省钱实用为主。如果以省钱为主的话，其实有很多展柜厂是做的很便宜的，她就不喜欢嘛看不上，最后还是找我们做。

在前两天，出现了一个售后的一个问题，她那个柜子是圆弧形的，我等下在下面po一个小视频，大家可以看一下啊，就它是怎么出现售后的问题的。

它因为是弧形，然后大概有1.8米长，它那个不锈钢边就有一点点，稍微有一点点脱落了，需要人去打胶。因为我们是在广东东莞，她呢是在金华，我们自己人过去，我觉得是非常非常这个不现实的。

我是怎么给她处理的呢？

这我们肯定给她处理。说实话我虽然说是柜台保修三年，但是说实话这个是已经超过合同期限了，我们只要工厂一直开，我工厂没倒闭，我章娅妮还在做展柜，我就一定会给客户服务到底售后到底的，但是你这个具体费用怎么谈，可以后期我们再跟客户谈一下。

出现问题不是说我出货了柜子就死人不管了，那不可能的。我们做不出那种事的呀，我只要工厂还在开，哪怕你柜子做了过了10年20年，你有问题找我，我还是会给你处理的，至少我也会教你怎么处理，或者是我自己给你处理，这个都可以，所以就是在我们这做是不用担心这个售后的问题。

我是直接在金华，找了一个当地的一个打胶的师傅，然后去给客户收了一下胶，因为客户也是一个年轻的女生嘛，你让她去弄，她肯定搞不明白的，所以我就马上找了一个师傅，很快啊刚刚过去一下子就搞完了，我就出了点钱，然后也不用叫我自己厂里的工人去怎么样，我也不用操心，他帮我处理得很好，因为我们的柜子不会出现大问题的，但你小问题这个使用不当肯定还是会有的。

做了不称心的展柜，应该来鑫峰厂试试。

Good afternoon, everyone. I'm Zhang Yani.

I recently spoke with a client from Jinhua, Zhejiang. She had ordered a jade display cabinet from us last year for her jade store, a business that has been in her family for generations. She is a very elegant and wealthy young lady, born after 1995.

She has very high standards for her shop, demanding exceptional taste and quality in both the overall decoration and the display cabinets. She wanted top-quality cabinets and had contacted several display cabinet manufacturers before ultimately choosing our factory.

Our factory offers great value for money—paying one price gets you three times the quality, which is significantly higher than industry standards. Despite the higher cost, she chose to place her order with us. Her cabinets were particularly complex, all custom shapes, prioritizing aesthetics over cost-effectiveness. There are plenty of cheaper options available, but they didn't meet her standards.

Two days ago, a post-sale issue arose with her cabinet, which is circular. I'll share a short video below to illustrate the problem.

The stainless steel edge on the curved cabinet, approximately 1.8 meters long, showed a slight detachment, requiring some caulking. Given that we are located in Dongguan, Guangdong, and she is in Jinhua, it would be impractical for us to send someone personally.

Here’s how I addressed the issue:

We certainly took care of it. While we offer a three-year warranty on our cabinets, this particular issue occurred beyond the warranty period. However, as long as our factory remains operational and I, Zhang Yani, am still in the display cabinet business, I will ensure customer service is provided. We can discuss the specific costs with the client later.

We will abandon our customers once the sale is complete? That would be unthinkable. As long as our factory continues to operate, even if ten or twenty years have passed, if you encounter an issue, we will assist you. At the very least, we will guide you on how to resolve the problem, or we will handle it directly.

In this case, I found a local caulking expert in Jinhua to help the client. Since she is a young woman, asking her to do it herself would be unreasonable. So, I promptly arranged for a specialist to fix the issue efficiently. I covered the cost, without needing to send our own workers, saving me the trouble. The technician handled it well, as our cabinets rarely experience major issues, though minor problems due to improper use can occur.

我是展柜大小姐章娅妮，来自东莞鑫峰展柜厂，30年来我们厂只做类似于卡地亚珠宝这样的奢侈品展柜和道具。

100多个国内外品牌授权我们厂制作展柜和道具，虽然我们贵一点，但是品质堪比卡地亚。

既能做钟表、珠宝、博物馆等展柜，又能做陈列道具的工厂，这样的工厂，在国内没有第二家。

我已经用自己的姓名“章娅妮”注册了展柜品牌，这代表了我此生不转行。

做了不称心的展柜，应该来鑫峰厂试试。

手机/微信：17688026138

联系人：章娅妮

地址：中国广东省东莞市企石镇永发工业区环企大道42号之一

I am Ms. Zhang Yani, from Dongguan Xinfeng Showcase Factory. For 30 years, our factory has only made luxury showcase and props similar to Cartier jewelry.

More than 100 domestic and foreign brands authorize our factory to make display cases and props, although we are a little more expensive, but the quality is comparable to Cartier.

Both can do watches, jewelry, museums and other display cases, but also can do display props factory, such a factory, there is no second in the country.

I have registered the showcase brand with my own name "Zhang Yani", which means that I will not change my career in this life.

Do not satisfactory display case, should come to Xinfeng factory to try.

Tel/wechat: 17688026138

Contact: Zhang Yani

Add: No. 42 Huanqi Road, Yongfa Industrial Zone, Qishi Town, Dongguan City, Guangdong Province，China.