全国咨询热线:17688026138
当你客户数量足够多的时候,有些客户,就会变成你忠实粉,会跟你长期跟你下单
而有些人,注定永远不会成为你的客户,顶多让你微信好友多了一个人而已
让自己的客户数量足够多,服务好忠实粉,让这些人多次购买,才是提升业绩的根本有效办法。
王先生就是这样的忠实粉丝,他是在今年的3月7号找到我的,也是通过网络搜索到我们鑫峰展柜厂,随后电话联系了我。
王生是从事眼镜批发行业20余年,一直在深圳横岗,或许有些小伙伴对深圳横岗眼镜城有所不知,深圳横岗眼镜城位于龙岗区横岗街道,是全球最大的眼镜批发市场之一,以中高端市场为主。“横岗眼镜”以香港为口岸,行销世界 120 多个国家和地区,销售额一度曾占欧洲市场70%份额,成为全球知名品牌眼镜的最大生产基地,被誉为“眼镜王国”,成为横岗的最大名片。
王生这次是准备装修新档口,大约50多平,说起这我真的不得不说一下他的辛酸史。
3月份的时候,他其实已经出好了效果图,也找了我2次,但是当时工厂的订单已经接近饱和,三、四月份中国国内许多商家都是为了赶五一开业,所以我们展柜厂也特别忙碌,跟王生沟通了2次,他的交期特别着急,而且预算我们工厂比别的厂家高,我直接让他找找别的供应商。
他找到惠州那边距离他的档口也挺近,但是这一做吧,就出大问题了,他也没想到自己能这么背,就一家小档口被整成了四不像。图纸是王生已经找设计公司制作好的,展柜厂只需要按照图纸去施工,我觉得既然敢接单,自然是对客户有把握的能够对他负责的。
结果呢,那个厂家把尺寸都改了,改的不适合平常使用,想拿镜片出来,手却伸不进去,储物柜又做的矮了,现场又走的是明线没有暗藏出线口。从那天就开始了长达5个月之久的争论战,王生说是工厂制作不对,工厂说是王生图纸不对,因此解决方法一直都没有。
这其中5个月,王生也咨询了我好几次,应该怎么改这柜子,可是做好的展柜再改是不可能的,只能让工厂给他重做。他找工厂,工厂却不愿意承认,他没法子了,昨晚凌晨了又打电话给我,他这次又重新出了图纸,想找我们给他制作。
他很诚恳的说,看了我发的东西半年了,知道我和我们工厂都是非常靠谱的,宁愿多花一些成本都要把店铺装修一次到位。如果他不是有心想做,不会接连5、6次电话联系我咨询我们制作的细节和流程。
找到不靠谱没有制作经验的厂家,遭罪的就是客户。
做了不称心的展柜,欢迎来鑫峰厂试试。
When your customer base is large enough, some customers will become loyal fans and place orders with you over the long term.
However, there are others who will never become your customers, at most adding one more person to your WeChat contacts list.
The fundamental and effective way to boost performance is to ensure your customer base is large enough, serve your loyal fans well, and encourage repeat purchases.
Mr. Wang is such a loyal fan. He found me on March 7th this year through an online search for Xinfeng Factory, and subsequently contacted me by phone.
Mr. Wang has been in the eyewear wholesale industry for over 20 years, based in Henggang, Shenzhen. Some of you may not be familiar with Henggang Eyewear City in Shenzhen, located in Henggang Street, Longgang District. It is one of the largest eyewear wholesale markets in the world, primarily catering to the mid-to-high-end market. "Henggang Eyewear" is exported through Hong Kong to over 120 countries and regions worldwide, once accounting for 70% of the European market share. It is known as the "Kingdom of Eyewear" and is the most prominent feature of Henggang.
This time, Mr. Wang was preparing to renovate a new storefront, about 50 square meters. Speaking of this, I really have to mention his struggles.
In March, he had already completed the design renderings and had contacted me twice. However, the factory's orders were nearly saturated at the time, and many merchants in China were rushing to open before May Day. As a result, our exhibition stand factory was particularly busy. After two communications with Mr. Wang, his delivery schedule was particularly tight, and our factory's budget was higher than other manufacturers. I directly suggested he find another supplier.
He found a factory in Huizhou, which was quite close to his storefront. However, this decision led to significant problems. He never expected such bad luck; his small storefront ended up looking like a mishmash. The design company had already created the blueprints, and the exhibition stand factory only needed to follow them. I thought that if a factory dares to take on an order, they should be confident in their ability to deliver and be responsible to the client.
However, the factory altered the dimensions, making them unsuitable for everyday use. When trying to remove lenses, hands couldn't fit inside, and the storage cabinets were made too low. Moreover, the wiring was exposed without hidden outlets. This led to a prolonged dispute lasting five months, with Mr. Wang claiming the factory made errors and the factory blaming Mr. Wang's blueprints, resulting in no resolution.
During these five months, Mr. Wang consulted me several times about how to modify the cabinets. However, modifying completed cabinets is impossible; the only solution was for the factory to remake them. When he approached the factory, they refused to acknowledge the issue. Desperate, he called me late last night, saying he had redone the blueprints and wanted us to manufacture them.
He sincerely said that he had been following my posts for half a year and knew that both I and our factory are very reliable. He was willing to spend more to get the job done right the first time. If he wasn't genuinely interested, he wouldn't have contacted me multiple times to inquire about the details and processes of our manufacturing.
Finding an unreliable and inexperienced manufacturer can cause significant trouble for the client.
我是展柜大小姐章娅妮,来自东莞鑫峰展柜厂,30年来我们厂只做类似于卡地亚珠宝这样的奢侈品展柜和道具。
100多个国内外品牌授权我们厂制作展柜和道具,虽然我们贵一点,但是品质堪比卡地亚。
既能做钟表、珠宝、博物馆等展柜,又能做陈列道具的工厂,这样的工厂,在国内没有第二家。
我已经用自己的姓名“章娅妮”注册了展柜品牌,这代表了我此生不转行。
做了不称心的展柜,应该来鑫峰厂试试。
手机/微信:17688026138
联系人:章娅妮
地址:中国广东省东莞市企石镇永发工业区环企大道42号之一
I am Ms. Zhang Yani, from Dongguan Xinfeng Showcase Factory. For 30 years, our factory has only made luxury showcase and props similar to Cartier jewelry.
More than 100 domestic and foreign brands authorize our factory to make display cases and props, although we are a little more expensive, but the quality is comparable to Cartier.
Both can do watches, jewelry, museums and other display cases, but also can do display props factory, such a factory, there is no second in the country.
I have registered the showcase brand with my own name "Zhang Yani", which means that I will not change my career in this life.
Do not satisfactory display case, should come to Xinfeng factory to try.
Tel/wechat: 17688026138
Contact: Zhang Yani
Add: No. 42 Huanqi Road, Yongfa Industrial Zone, Qishi Town, Dongguan City, Guangdong Province,China.
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