这位客人是前年2022年9月份在我厂里做了一批展柜，2023年又下单做了一批。

简单了解了一下客户的背景，李总也是华人，在日本做生意，这次是一家二奢店开业需要做一部分展柜，而且对展柜的品质要求高，当时他找到我的时候就说我厂里的价格比别人贵很多，但是他就是需要好的产品，宁愿花高价......

这让当时的我也心里一阵暖流，还是有很认可我的客户的。

他们做手表都是例如百达翡丽、劳力士反正都是几十上百万的表，还有名牌包包，珠宝，在日本还涉及一些房地产、车之类的。总之，是比较有腔调也有钱的客户，又很尊重人有礼貌。

像这样的客户，就是我们的准客户，付的起款又对展柜有要求，于是第一次合作就达成了，不仅做了展柜还做了手表陈列道具。柜子用的好，才有后来的第二次合作，第二次是加了一部分手表展柜。

但是第二次的细节有所不同，主要是在锁具方面，从原先的机械锁变成了电子锁。电子锁固然安全性更高，有一个问题就是电子锁当时还是在里面放电池的，这样无论店铺里面、展柜有没有停电，都不影响开关。还有一种电子锁是不放电池的，直接跟柜台电源相接，柜台没电的话，它就开不了门。

我给客人选的是用电池的电子锁，可以刷卡开门，也可以通过手机APP连接蓝牙开门，就跟我们的特斯拉汽车一样。电池是有使用年限的，到了今年11月份，电池提示显示低电量，就要换电池了。

那店铺的营业员就有些懵了，这怎么换呢？

于是他们又联系上我，这太小儿科了，虽然中间沟通也花了时间，但我绝对不是收了钱出了厂就不管不顾的人，只要工厂还在开，我还在做展柜，就会一直给客户提供售后的解决方案。

换电子锁是有一些些繁琐，但是一步一步按照讲解，店员还是很轻松的就换好了电池，首先要准备2节5号碱性电池，这在便利店都很容易买到。买到电池之后，要把展柜的路轨螺丝松开，把路轨和拉板同时取下，这时候就能看到电子锁了，电子锁上还有螺丝锁着盖片，把盖片拧开就可以换下旧电池，装上新电池。把所有螺丝和拉板再按原路装回去即可。

所以，很多客人担心，国外售后怎么办？还不是照样解决了吗，不过一个大前题是，制造质量一定要好，不能出大毛病，质量逐步对标国际一线大品牌，十年如一新。

做了不称心的展柜，应该找章娅妮试试。

A Valuable Client and Successful Collaboration

In September 2022, Mr. Li, a Chinese businessman operating in Japan, placed an order for exhibition cabinets at our factory. He returned to us in 2023 for another batch, reflecting his trust and satisfaction with our products.

Upon learning about Mr. Li's background, it became clear that he runs a high-end business in Japan. For this particular project, he needed exhibition cabinets for the opening of a second-hand luxury store. The quality requirements for these cabinets were exceptionally high. Despite our prices being significantly higher than those of competitors, Mr. Li emphasized his preference for premium quality over cost, willing to pay a higher price for excellence. This recognition brought warmth to my heart, reaffirming the value of clients who appreciate our work.

Mr. Li’s business involves high-end luxury items such as Patek Philippe and Rolex watches, designer handbags, jewelry, as well as real estate and automobiles in Japan. These are clients who not only have substantial financial resources but also possess refined tastes and are courteous and respectful.

Given Mr. Li's profile—a client capable of paying and with specific requirements for exhibition cabinets—our first collaboration was a success. We provided both exhibition cabinets and watch display props. The positive experience led to a second order, which included additional watch display cabinets.

The second order introduced electronic locks instead of traditional mechanical ones. While electronic locks offer enhanced security, they presented a challenge: the initial models used batteries, ensuring operation even during power outages. An alternative type of electronic lock connects directly to the counter's power supply, rendering it unusable if the power goes out.

We chose battery-operated electronic locks for Mr. Li, which can be unlocked via card or through a mobile app using Bluetooth, similar to Tesla vehicles. However, by November of this year, the batteries began to show low power levels, necessitating replacement.

Initially, the store staff were uncertain about how to replace the batteries. They reached out to us for assistance. Despite the time spent communicating, we ensured that customer service remained a priority. Our commitment extends beyond sales; as long as the factory operates, we will continue to provide after-sales solutions.

Replacing the electronic lock batteries, while slightly intricate, was manageable following detailed instructions. Two AA alkaline batteries, easily available in convenience stores, are required. After purchasing the batteries, one must loosen the track screws, remove the track and pull plate to access the electronic lock. Unscrewing the cover plate reveals the battery compartment, where old batteries can be replaced with new ones. Reassembling all parts completes the process.

Many customers worry about overseas after-sales service, yet this situation demonstrates that challenges can be effectively resolved. The key premise is maintaining high manufacturing quality, aiming to match international top-tier brands, ensuring longevity and reliability.

For unsatisfactory exhibition cabinets, consulting Zhang Yani is recommended.

我是展柜大小姐章娅妮，来自东莞鑫峰展柜厂，30年来我们厂只做类似于卡地亚珠宝这样的奢侈品展柜和道具。

100多个国内外品牌授权我们厂制作展柜和道具，虽然我们贵一点，但是品质堪比卡地亚。

既能做钟表、珠宝、博物馆等展柜，又能做陈列道具的工厂，这样的工厂，在国内没有第二家。

我已经用自己的姓名“章娅妮”注册了展柜品牌，这代表了我此生不转行。

做了不称心的展柜，应该来鑫峰厂试试。

手机/微信：17688026138

联系人：章娅妮

地址：中国广东省东莞市企石镇永发工业区环企大道42号之一

I am Ms. Zhang Yani, from Dongguan Xinfeng Showcase Factory. For 30 years, our factory has only made luxury showcase and props similar to Cartier jewelry.

More than 100 domestic and foreign brands authorize our factory to make display cases and props, although we are a little more expensive, but the quality is comparable to Cartier.

Both can do watches, jewelry, museums and other display cases, but also can do display props factory, such a factory, there is no second in the country.

I have registered the showcase brand with my own name "Zhang Yani", which means that I will not change my career in this life.

Do not satisfactory display case, should come to Xinfeng factory to try.

Tel/wechat: 17688026138

Contact: Zhang Yani

Add: No. 42 Huanqi Road, Yongfa Industrial Zone, Qishi Town, Dongguan City, Guangdong Province，China.